CUSTOMER
SERVICE - TRACK YOUR ORDER
Ordering Methods and Security Guarantees
Orna Mentz Shopping and Security Guarantees:
Security:
We guarantee that each and every credit card transaction you make at Orna Mentz will be 100% safe. We are
equipped with state-of-the-art security software, a main
operations firewall, and a totally encrypted directory bank for
the shopping cart and the checkout process. (please note
that the address bar for our shopping cart and our checkout
process is https://store.ornamentz.com
instead of http://www.ornamentz.com.
Simply put, this means that the cart and checkout are not part of
the world wide web. Additionally, all credit cards are
processed manually, in our office, and not over the Internet,
using a long established payment processing firm known as
Heartland Payment Systems. Heartland has been our processor
since we established credit card merchant status in 1996 and we
have never had a security breach or any problem of any kind
whatsoever. We will be happy to provide the contact
information for Heartland to anyone who requests it.
Satisfaction of Purchase:
Orna Mentz will refund the total purchase
price of your order, or any part of your order, if you are not
completely satisfied - no questions asked.
Shopping Cart: Your ordering
experience with our SHOPPING CART should be user friendly from
start to finish. If you encounter any difficulty whatsoever,
please contact us via
e-mail
or phone (276-728-2778) and one of our
representatives will be able to assist you immediately.
Paying by Check: Simply print out
your ordering page and send it to the below address with your
check or money order made payable to "Orna Mentz"
Where to send your check and purchase
order: Send the order in to the address below
with your check (or money order) made out to "Orna Mentz". As soon as the check is deposited, we will
ship your order.
Orna Mentz
1934 Reedside Drive
Fancy Gap, VA 24328
Ordering by E-Mail or
Telephone:
From here, or anywhere on
the site, simply e-mail (or telephone) your questions, comments,
requests, or list of items you wish to purchase. We will be
able to determine the best method for you to use for ordering and
guide you through the process painlessly.
phone: 276-728-2778
E-mail: Customer
Service Team
